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Lucas County is an Equal Opportunity Employer.  It is the policy of Lucas County to provide equal employment opportunity for all qualified persons.  All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factors.




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Service & Support Specialist (Open Positions: 2)

Location: Larc Lane Center - 1155 Larc Lane, Toledo, OH 43614
Department: Board of Developmental Disabilities
Job Status: Full-Time
Hour Per Week: 40
Status: Open until filled
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Job Description

I.          TITLE:                       SERVICE & SUPPORT SPECIALIST         

            CODE:                       PRO563                          

II.        SUMMARY:

 An employee in this classification is responsible for supporting individuals with developmental disabilities in determining and pursuing life goals, and maintaining the individual focus and coordinating services and supports across multiple systems, while functioning as the Board’s primary point of coordination for each person on his/her caseload.

III.       DUTIES:


Establishes an individual’s eligibility for services.

Provides service coordination to persons eligible.

Using a strengths-based approach, assesses individual needs for services with consideration for important to/for, known/likely risks, working/not working, place on path to community employment, and integration in the community.

Using Person Centered Planning,  develops Individual Service Plans (ISP) with the active participation of the individual to be served, other persons selected by the individual, and when applicable, the provider selected by the individual.

Recommends the plan for approval by the Ohio Department of Developmental Disabilities (DODD) when services included in the plans are funded through Medicaid Home and Community Based Services (HCBS) Waivers.

Establishes budgets for services based on the individual’s assessed needs and preferred ways of meeting those needs.

Through objective facilitation  assists individuals in making selections from the providers and services available.

Ensures that services are effectively coordinated in order to meet individual’s needs.

Implements  continuous quality review process of ISPs to ensure implementation of services and  desired outcomes for the individual

Takes actions necessary to remediate any immediate concerns regarding individual health and safety.

Ensures that the results of  provider compliance reviews and trends or patterns of unusual incidents and MUIs are addressed at the team review of an individual’s ISP for the purpose of improving and enhancing the quality and appropriateness of services rendered to the individual.

Connects individuals to community resources to meet assessed needs and/or to promote community life engagement.

Provides the individual receiving services an opportunity to designate the person to provide continuing representation, advocacy, advice, and assistance related to the day-to-day coordination of services in accordance with the individual service plan, and makes appropriate designations when the individuals served chooses not to.

Assures provider compliance with licensure rules as required.  

Complies with all applicable rules, regulations, laws and Board policies and procedures.


Recommends policies and procedures for the operation of programs, and assures proper implementation in accordance with state and federal requirements.

Assists in development of assessment tools and related surveys for evaluation of services.

Participates in job related training and communicates with providers to maintain a current base of knowledge and expertise regarding residential services.

Consults with providers to improve quality of services, provides training and education, and may participate in provider reviews.

Serves on related committees as assigned.


May be required to transport  individuals served and/or drive agency vehicles.

Maintains a variety of records, reports, correspondence and other communication.

Attends a variety of staffings, meetings, conferences and activities.

May be required to orient individuals assigned to the department.

Performs other related duties as required.


Personal computer, applications software, and basic office equipment.


Position may involve exposure to individuals with medical and behavioral risks.


Ability to coordinate services for diverse populations, cultures, religions, and ethnicities.      

Knowledge of Person Centered Planning, Good Life, and Trauma Informed Care principles.

Public relations and communications skills. 

Ability to establish and maintain harmonious relationships.

Knowledge of social work or related principles, practices and techniques.

Careful listening and counseling skills.

Computer skills related to spreadsheets, databases and word processing.

Knowledge of self-determination philosophy and principles.

Ability to facilitate exploration of individual choices, preferences, visions, aspirations and needs.

Knowledge of community resources, programs, services and supports for persons with dd.

Knowledge of local, state and federal laws, rules and regulations, and of the “Rights of Ohioans with Developmental Disabilities.”


A.        Education:

Bachelor degree in Social Work, Counseling or related area from an accredited college or university.  Master degree preferred.

B.        Experience:

One (1) year of experience in coordinating, assessing, and linking services and supports and/or developing, and assessing habilitation programs and activities for individuals with DD or in a related area. 

C.        Credentials:

1.         Certification: Certification as issued by the DODD

2.         Licensure: Valid driver license with satisfactory driving record.                                   

D.        Ancillary Training Adult CPR/AED and First Aid.Pediatric CPR will be required if caseload includes children ages 0-12. Training as required by the     Board and DODD.

E.        Other: Will require evenings and weekends, and locations convenient for person(s)/family(ies) served.

 Must be qualified to perform all duties assigned to this position.

 Revised 03/16/2018

Job Advertisement

Lucas County Board of Developmental Disabilities has an excellent opportunity for a Service and Support Specialist (SSA) to assess needs of individuals with developmental disabilities, develop and monitor service plans, and ensure that services are effectively coordinated and provided. 

The successful candidates must possess a Bachelor’s degree in Social Work, Counseling, or related area, plus one (1) year of experience in coordinating, assessing, and linking services and supports and/or developing, and assessing habilitation programs and activities for individuals with DD or in a related area. Will be required to obtain and maintain Ohio Department of Developmental Disabilities certification for Service and Support Administrator. Comprehensive training provided.   

Application Special Instructions

All candidates must submit by October 4, 2019, resume and cover letter along with an employment application, via the online application process. If in need of ADA accommodations, contact us directly at 419-380-4033.