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Lucas County is an Equal Opportunity Employer.  It is the policy of Lucas County to provide equal employment opportunity for all qualified persons.  All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factors.

 

 

 

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SPANISH Speaking Economic Support Worker (Open Positions: 1)



Location: Job and Family Services - 3210 Monroe St., Toledo, OH 43606
Department: Job and Family Services
Job Status: Full-Time
Shift: 8:30 AM - 4:30 PM
Days Worked: Mon., Tue., Wed., Thu., Fri.
Hour Per Week: 40
Rate of Pay: $14.58 - $14.58
Details: 5% Bilingual supplement added to hourly base rate AND must be fluent in reading, writing, and speaking Spanish.
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Job Responsibilities

JOB RESPONSIBILITIES: In addition to the following, performs other related duties as required.

Provides customer service to clients and/or support casework staff; determines information needed based on type of assistance; receives and greets clients into the agency; conducts search of computerized records to verify, locate, identify and document the status of basic information using CLRC; provides information about status of assistance and/or services; explains application procedures, client responsibilities and distributes forms as needed; answers basic questions that do not require in-depth knowledge of federal, state, and local laws and regulations regarding agency programs and services; coordinates the transfer of correspondences between recipient and the appropriate agency worker; accepts client changes and notifies worker of changes or updates system; makes referrals to other agencies or providers; schedules appointments as required; determines eligibility by interviewing clients and completing paperwork or making arrangements for some restricted program area, such as PRC, transportation, community services (i.e. housing, food, clothing); obtains clients statement of need; completes application registration and statewide clearance; reviews data matches; directly assists in specific program application process (including identifying reapplications due, reviewing returned applications, determining verifications that are needed, helping clients obtain necessary documents and providing follow-up contact when needed) such as DDU.

Maintains agency systems; monitors, creates and logs information either manually or by computer; handles incoming documentation received by the agency’s document center to include date stamping; ensures that the information is scanned to the Onbase system and is done in a timely and accurate manner using the standard document imaging procedures; prepares packets; performs clerical tasks related to maintenance of case records; writes receipt on items received by recipients.