SUMMARY

The Technology Systems Analyst is responsible for providing technology systems analysis, design, installation, maintenance, and modification of a broad range of systems. Typical responsibilities include: maintaining both applications and hardware; performing system trouble shooting; meeting with end-users to define business needs; as well as performing technical analysis design, installation, maintenance, and modification of all MHRSB technology systems. Reports to the Director of Technology, Strategic Planning and Quality.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Provides technology systems analysis and project management for technology systems implementations, which may include: designing products, coding, testing, implementing, reporting, reviewing finished products, and tracking performance.
2. Analyzes business process issues and/or problems and provides consulting assistance to system users; conducts research on possible solutions and makes recommendations based on findings; develops proposals that outline feasibility and costs; suggests, designs, tests, implements, and evaluates solutions.
3. Monitors technology systems to ensure system integrity and security, which may include: duplicating and backing up data, managing user accounts and authorizations, maintaining software security, and/or performing other related activities.
4. Maintains, troubleshoots, and upgrades technology systems infrastructures.
5. Monitors, maintains, and upgrades applicable technology systems, researching end-user system issues, performing upgrades and maintenance, and deploying system modifications.
6. Acts as backup Electronic Healthcare Record (EHR) system administrator.
7. Writes and maintains user report programs based on the needs of internal customers.
8. Provides technical end-user technical support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
9. Develops a variety of applications, interfaces, procedures and reports.
10. Maintains a variety of records and/or documentation for assigned area of responsibility.
11. Perform other related duties as required and assigned.

EDUCATION/EXPERIENCE

Bachelor’s Degree in Computer Science, Information Technology, Computer Information Systems, or a related field. Three to five years of experience in application and system analysis and design. A successful individual in this position will work as a team player for providing technical analysis, design, installation, maintenance, and modification of a broad range of computer systems supporting Board operations. Completing assigned tasks and deliverables in a timely and thorough manner is essential. Willingness to work with others, and use collaboration as a key tool in Technology Support Systems is critical. An employee in this position may be required to occasionally lift, move and/or set-up stacks of documents such as training binders or paper materials, lap-top computers, in-focus projectors, flip charts and other materials required for training sessions. Employee also required working for extended periods at a computer terminal.

KNOWLEDGE/SKILLS/ABILITIES

• Relational Database management and administration experience;
• Applicable application and system platform configuration and troubleshooting experience;
• Communicating technical information to a non-technical audience;
• Developing technology system user documentation;
• Developing and facilitating technology training seminars;
• Communicating technical information to a non-technical audience;
• Communicating effectively through oral and written mediums.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality within and outside the organization.